Shipping policy

Shipping Policy

At Norvana, we strive to deliver your order as quickly and safely as possible.

Processing Time

All orders are processed within 1-3 business days after payment has been received. Orders are not processed or shipped on weekends or public holidays.

Shipping Times 

Estimated delivery times:

United Kingdom: 5-12 business days

Europe: 7-15 business days

United States: 7-15 business days 

Australia & Canada : 7-15 business days

Other International Locations: 7-20 business days

Please note delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Order Tracking 

Once your order has been shipped, you will receive a tracking number via email. You can track your order using our "Track Your Order" page on our website.

Shipping Costs

Shipping costs are calculated at checkout. Any applicable shipping charges will be displayed before payment is completed.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Norvana is not responsible for orders delivered to incorrectly entered addresses.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at: 

Email: norvanaenquiries@outlook.com

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country's customs authorities. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:

norvanaenquiries@outlook.com