FAQ
Frequently Asked Questions
Q: How does the cooling mat work?
A: The mat uses self-cooling gel technology to help keep your pet comfortable during warm weather without the need for electricity or refrigeration.
Q: Do I need to put it in the fridge?
A: No. The mat is designed to cool automatically and does not require refrigeration.
Q: Is it safe for dogs and cats?
A: Yes, the cooling mat is suitable for both dogs and cats.
Q: How do I clean the mat?
A: Simply wipe it with a damp cloth and mild soap. Allow it to air dry before use.
Q: Can the mat be used indoors and outdoors?
A: Yes, the mat can be used in pet beds, crates, on floors, and in shaded outdoors areas.
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery times may vary depending on your location.
Q: What if I'm not satisfied with my order?
A: Please contact our support team and we'll do our best to resolve any issues.
Q: How can I contact you?
A: Visit our Contact page and send us a message. We'll get back to you as soon as possible.