Terms & Conditions

Last Update: June 2026

Welcome to Norvana. By using our website and placing an order, you agree to the following terms and conditions. 

1, Orders

By placing an order through our website, you confirm that all information provided is accurate and complete. We reserve the right to cancel or refuse any order at our discretion. 

2. Shipping Policy

We process orders within 1-3 business days.

Estimated delivery times:

  • United Kingdom: 3-7 business days 
  • International orders: 5-10 business days

Delivery times are estimates and may vary due to courier delays, customs processing, or other circumstances beyond our control.

Customers will receive tracking information once their order has been dispatched.

3, Refund & Returns Policy  

We offer a 30-day return policy.

To be eligible for a return:

  • Items must be unused and in their original condition. 
  • Return requests must be submitted within 30 days of receiving your order.

Refunds will be processed to the original payment method once the returned item has been received and inspected.

Non-returnable items include:

  • Gift cards
  • Personalised or customised products
  • Items damaged through misuse

If your times arrives damaged or defective, please contact us immediately.

4. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

We may collect:

  • Name
  • Email address
  • Shipping address
  • Billing information
  • Order details

This information is used to:

  • Process orders
  • Deliver products
  • Provide customer support
  • Improve our service

We do not sell or rent your personal information to third parties.

By using our website, you consent to the collection and use of information as outlined in this policy.

5. Intellectual Property

All content on this website, including text, images, logos, graphics, and product descriptions, is the property of Norvana and may not be copied, reproduced, or distributed without permission. 

6. Limitation of Liability 

Norvana shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. 

7. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on this page and become effective immediately upon publication.

8. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: 

Email: Norvanaenquiries@outlook.com